Privacy Policy
Informativa sulla Privacy (Italia)
Ultimo aggiornamento: 27 ottobre 2025
La presente Informativa sulla privacy descrive come Termica ("noi", "ci" o "nostro") e il nostro partner locale autorizzato in Italia, [Nome Partner Italiano], raccolgono, utilizzano e divulgano le informazioni dell'utente in conformità con il Regolamento Generale sulla Protezione dei Dati (GDPR) e la legislazione italiana (D.Lgs. 196/2003 e successive modifiche).
1. Titolare del Trattamento
Il titolare del trattamento dei dati è Termica. Per le attività di installazione e manutenzione locali, [Nome Partner Italiano] agisce come responsabile del trattamento per nostro conto.
2. Dati che Raccogliamo
Raccogliamo informazioni personali fornite direttamente dall'utente (nome, email, telefono, indirizzo) e informazioni raccolte automaticamente (dati di utilizzo, cookie, indirizzo IP).
3. Finalità e Base Giuridica del Trattamento
Trattiamo i vostri dati per:
- Fornire i nostri servizi e prodotti (Base giuridica: Esecuzione di un contratto).
- Rispondere alle vostre richieste (Base giuridica: Esecuzione di un contratto o misure precontrattuali).
- Inviare comunicazioni di marketing, con il vostro consenso (Base giuridica: Consenso).
- Adempiere agli obblighi legali (Base giuridica: Obbligo legale).
4. Diritti dell'Interessato (Art. 15-22 GDPR)
Avete il diritto di accedere, rettificare, cancellare i vostri dati, limitare o opporvi al loro trattamento, e il diritto alla portabilità dei dati. Potete inoltre revocare il consenso in qualsiasi momento e proporre reclamo all'autorità di controllo (Garante per la protezione dei dati personali).
5. Conservazione dei Dati
Conserviamo i vostri dati solo per il tempo necessario a conseguire le finalità per cui sono stati raccolti, o come richiesto dalla legge.
Privacy Policy (Australia)
Last Updated: 27 October 2025
This Privacy Policy describes how Termica ("we", "us", "our") and our authorized local partner in Australia, AussieHeat Solutions (by AusTech Pty Ltd, ABN: 12 345 678 901), collect, use, and disclose your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for our functions. This includes information you provide to us (such as name, email, phone number, address) and information we collect automatically (usage data, cookies, IP address).
2. Use and Disclosure
We use your information to:
- Provide and manage our products and services.
- Respond to your enquiries and provide customer support.
- Process transactions and installations.
- Send marketing communications (with your consent, or as permitted by law).
- Comply with our legal obligations.
3. Data Quality and Security
We take reasonable steps to ensure your personal information is accurate, complete, and up-to-date. We also take reasonable steps to protect your information from misuse, interference, loss, and unauthorized access.
4. Access and Correction
You have the right to request access to the personal information we hold about you and to request its correction. Please contact us using the details below to make such a request.
5. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us. We will investigate your complaint and respond to you in writing. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Privacy Policy (UK)
Last Updated: 27 October 2025
This Privacy Policy describes how Termica ("we", "us", "our") and our authorized local partner in the UK, UKHeat Ltd (by UK Tech Solutions Ltd, Company No: 12345678), collect, use, and disclose your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Termica is the Data Controller for the data processed through this website. For local installation and servicing activities, UKHeat Ltd acts as a Data Processor on our behalf.
2. Lawful Basis for Processing
We process your personal data (name, email, address, phone) on the following lawful bases:
- Contract: To fulfill our contractual obligations to you (e.g., provide a quote, install a product).
- Consent: For sending you direct marketing materials, from which you can opt out at any time.
- Legal Obligation: To comply with legal and regulatory requirements.
- Legitimate Interests: For improving our services, analytics, and fraud prevention.
3. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access: Request copies of your personal data.
- Rectification: Request correction of inaccurate information.
- Erasure: Request that we erase your personal data ("right to be forgotten").
- Restrict Processing: Request the restriction of processing.
- Object to Processing: Object to our processing of your data.
- Data Portability: Request that we transfer the data we have collected to another organization.
4. Data Transfers and Security
Your data may be stored on secure servers. We implement appropriate technical and organizational measures to protect your data. If data is transferred outside the UK, we ensure adequate safeguards are in place.
5. Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).